Terms and Conditions:
Welcome to the services of MIZOSERVER INTERNET (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our internet services and website. By subscribing to or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Company Details
Company Name: MIZOSERVER INTERNET
Registered Office: C-48 Model Veng, Aizawl, Mizoram, India – 796005
Email: mizoservernetwork@gmail.com
2. Acceptance of Terms
By subscribing to our internet services or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
3. Services Provided
We provide internet access and related services to residential and commercial users. Our services are subject to availability, technical feasibility, and compliance with applicable regulations set by the Telecom Regulatory Authority of India (TRAI).
4. User Responsibilities
You agree to:
- Provide accurate and complete information when registering or subscribing.
- Use the service for lawful purposes only.
- Ensure that any company-provided equipment (routers, modems) is handled responsibly.
- Prevent unauthorized access to your internet connection.
5. Prohibited Activities
You may not use our services to:
- Violate any applicable law or regulation.
- Engage in unlawful, harmful, or fraudulent activities, including hacking, phishing, spamming, or distribution of malware.
- Infringe upon the rights of others, including intellectual property rights.
6. Quality of Service
We strive to provide uninterrupted and high-quality internet service but do not guarantee error-free or continuous service due to factors beyond our control (network congestion, maintenance, force majeure).
7. Intellectual Property
All website content, service designs, and software are the intellectual property of MIZOSERVER INTERNET. Unauthorized use, reproduction, or distribution is prohibited.
8. Limitation of Liability
We are not liable for:
- Any indirect, incidental, or consequential damages resulting from the use of our services.
- Data loss, unauthorized access, or any other misuse unless caused by our proven negligence.
9. Indemnification
You agree to indemnify and hold harmless MIZOSERVER INTERNET, its directors, and employees from any claims arising from your use of the services, breach of these Terms, or violation of applicable laws.
10. Service Suspension and Termination
We may suspend or terminate your service:
- For non-payment of dues.
- If you breach these Terms.
- If required by legal or regulatory authorities.
11. Fair Usage Policy (FUP)
Certain plans may be subject to a Fair Usage Policy to ensure equitable bandwidth distribution among users. Speed may be reduced after a certain data usage threshold is reached within the billing cycle.
12. Refund and Cancellation Policy
12.1 Service Cancellation
- Subscribers may cancel services by emailing mizoservernetwork@gmail.com or contacting customer support.
- For prepaid plans, no refunds will be issued once the service has started.
- For postpaid plans, all dues must be cleared before termination.
12.2 Refunds
- Installation fees are non-refundable after installation.
- Security deposits (if applicable) are refundable within 30 days after service termination, subject to return of all equipment in good condition.
- Refunds for unused advance payments (where applicable) will be processed after deducting any administrative fees.
12.3 Equipment Return
Any company-owned equipment must be returned upon termination. Non-return or damage may result in deductions from your deposit or additional charges.
13. Privacy Policy
Please refer to our Privacy Policy, which explains how we collect, use, and protect your personal data while you use our services.
14. Changes to Terms
We may revise these Terms from time to time. Updated Terms will be posted on our website, and your continued use of the services indicates your acceptance of the changes.
15. Governing Law and Jurisdiction
These Terms are governed by Indian law. Any disputes will be subject to the jurisdiction of the courts in Aizawl, Mizoram.
16. Contact Us
For any questions or concerns regarding these Terms, please contact us:
MIZOSERVER INTERNET
C-48 Model Veng, Aizawl, Mizoram, India – 796005
Email: mizoservernetwork@gmail.com